Customer Care Executive Full Time

We are looking for a friendly, professional, and customer-focused Customer Care Executive to manage customer interactions and ensure exceptional service experiences. The ideal candidate will be responsible for handling inquiries, resolving complaints, processing orders, and building strong customer relationships that improve satisfaction, loyalty, and repeat business.

This role is essential in creating a positive brand experience across in-store, phone, WhatsApp, social media, and online channels.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, WhatsApp, social media, and in-store channels
• Handle customer complaints and resolve issues professionally and efficiently
• Process orders, exchanges, returns, and refund requests
• Guide customers on products, pricing, promotions, and order status
• Follow up with customers to ensure satisfaction after purchase
• Escalate complex issues to the relevant department when necessary
• Maintain accurate records of customer interactions and resolutions
• Support e-commerce and retail teams with customer communication
• Assist with customer feedback collection and service improvement initiatives
• Build long-term customer relationships to encourage repeat sales
• Ensure all interactions reflect the company’s brand tone and values
• Meet response time and customer satisfaction targets

Requirements & Qualifications

• Diploma or Bachelor’s degree in Business Administration, Marketing, Communication, or related field
• Minimum 2–3 years experience in customer service, call center, retail, or e-commerce support
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Good computer skills and familiarity with CRM or customer support tools
• Professional attitude with strong empathy and patience
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and follow-up skills

Preferred Skills

• Customer relationship management
• Complaint resolution
• Retail/e-commerce order support
• Social media communication
• Upselling and cross-selling
• Data entry and reporting
• Team collaboration

What Success Looks Like

• Fast response times across all channels
• High customer satisfaction ratings
• Reduced complaint escalations
• Increased repeat purchases and customer loyalty
• Positive customer reviews and referrals
• Smooth order support and after-sales service